Shipping policy

Last updated: July 2026

This Shipping Policy applies to all orders placed on velaurine.com, operated by Velaurine, 5023 Kenesaw St, College Park, MD 20740, United States.

Where We Ship

We currently ship to the United States, United Kingdom, Australia, and Canada. If your country is not listed at checkout, we are not yet able to ship to your location.

Processing Time

Orders are processed within 1 to 2 business days of purchase. Orders placed on weekends or holidays are processed on the next business day.

Shipping Time

Once an order ships, delivery typically takes 6 to 8 business days, depending on your location and local customs processing. Shipping times are estimates and not guaranteed, as delays can occur once a package is in the carrier's or customs' hands.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. If you do not receive tracking information within 2 business days of placing your order, contact us at support@velaurine.com.

Customs, Duties, and Taxes

For international orders (outside the United States), your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Velaurine is not responsible for these charges if they are applied, and they are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.

Lost or Delayed Packages

If your order has not arrived within 15 business days of the estimated delivery window, please contact us at support@velaurine.com and we will work with you to locate your package or arrange a resolution.

Incorrect Shipping Address

Please double check your shipping address at checkout. Velaurine is not responsible for orders shipped to an address entered incorrectly by the customer. If you notice an error after placing your order, contact us immediately at support@velaurine.com and we will do our best to correct it before the order ships.

Contact Us

Questions about shipping can be sent to support@velaurine.com.